“Australian consumers must be able to rely on the safety of goods supplied to them by retailers. By failing to recall and remove products from its shelves for some time after it became aware that the products were defective, Woolworths misled Australian consumers and placed their safety at risk. The significant penalties imposed in this case reflect the serious nature of Woolworths’ conduct.” Mr Sims said “In the future, companies generally must do more to detect unsafe products and remove them from their shelves. The Court has ordered Woolworths to implement an upgraded, dedicated product safety compliance program, and its quality assurance processes will be monitored by an external auditor”.
Source: Woolworths misled consumers over product safety hazards – Ordered to pay over $3 million in penalties